We’re a fast-growing performance marketing agency that manages tens of millions per month in direct-response ad spending for awesome direct-to-consumer brands.

We work with disruptive brands and big budgets, and we make crazy ideas come to life!

Our model is built upon the core values of Alignment and Transparency, which means that, unlike traditional agencies that win by charging huge retainers, Pilothouse wins by delivering huge results.

Alongside our team of 180+ members spanning Media Buyers, Copywriters, Content Managers, Landing Page Developers, Content Creators, Email & SMS Coordinators, CGC & Influencer Managers, we need an Email Technician to build emails that render flawlessly across devices and clients, technically manage email automations and sender platforms, and work alongside an amazing team.

Requirements

Bachelor’s degree or equivalent experience in a related field, such as Marketing, Computer Science, or Communications
Proven experience working with Klaviyo or other email platforms to set up and manage email campaigns
Proficiency with HTML and CSS for email coding and customization
Understanding of digital marketing concepts and email automation workflows
Familiarity with email deliverability best practices, segmentation, and A/B testing
Effective problem-solving skills, with the ability to troubleshoot technical issues related to email campaign delivery
Strong time management and organizational skills to handle multiple projects and meet deadlines
Experience managing and maintaining email lists, including segmentation and hygiene

Essential Qualities

Exceptional attention to detail
Ability to ensure all technical aspects of email campaigns and flows are executed accurately
Ability to communicate technical issues clearly
Strong collaboration skills
Ability to work with cross-functional teams, including email marketers, designers, and developers
Capable of working independently with minimal supervision
Ability to manage multiple clients and projects
Willingness to learn and adapt to new technologies and industry best practices

The Day-to-Day

Build email flows, campaigns, and forms using Klaviyo
Ensure emails render well, execute properly, meet the marketer’s performance needs, and match the client’s strategy
Technically manage email automations and sender platforms, primarily Klaviyo
Set up and optimize email flows, campaigns, and forms to align with business objectives
Collaborate with the creative team and marketers to refine email content
Help ensure the timely delivery of email content for client review and approval
Assist the marketer in ensuring emails are completed on time and follow brand guidelines
Verify consistency in design and content before client approval
Help communicate client feedback and revision requests to the creative team
Track and analyze the performance of email flows and campaigns
Regularly monitor email flows to ensure proper functionality and expected performance
Identify issues or areas for improvement
Provide recommendations to enhance engagement and conversion rates
Learn additional sending platforms beyond Klaviyo

About the Position

As an Email Technician on the Email & Retention team, you will build emails that render flawlessly across devices and clients, while technically managing email automations and sender platforms, primarily Klaviyo.

You will set up and optimize email flows, campaigns, and forms to improve eCommerce client performance, enhance customer retention, and drive revenue. This role also collaborates with the creative team and marketer to refine content, support client approval, and contribute to the overall success of marketing initiatives.

About Pilothouse

We are focused on building a team of hustlers who are passionate about the Direct-To-Consumer space and who are eager to learn and grow. We push each other to do awesome work and encourage team members to bring even the wildest ideas forward.

Team culture is everything at Pilothouse. We have regular check-ins to discuss industry trends and new opportunities. You’ll work with a team that has decades of marketing experience who want to learn from you just as much as you will from them.

Application Instructions

friendly hint — don’t miss this part ; )

Along with your resume, please submit a cover letter and a brief explanation of why you are interested in this position.

Feel free to include an example of some of the awesome things you’ve done that make you stand out.

We appreciate your time and thank all applicants for their interest, but we will only be responding to shortlisted applicants.

Benefits

Perks for our online team members:

Fun virtual events — we host company events to focus on fun and growth
Casual dress
Work from home
Flexible work schedule